Terms of Service

1. Acceptance of terms

These terms form a binding agreement between your organization ("Customer") and Argenst Labs ("Argenst", "we"). Where a separate master services agreement, order form, or data processing addendum has been signed, those documents control in the event of a conflict.

2. Definitions

• Services — the private AI agents, orchestration software, and supporting tools provided by Argenst.
• Deployment — the environment (on-premise, private cloud, or isolated) in which the Services run.
• Customer Data — content, documents, and records that Customer makes available to the Services.
• Authorized User — an individual permitted by Customer to access the Services.

3. License & access

Subject to these terms and payment of applicable fees, Argenst grants Customer a non-exclusive, non-transferable right to access and use the Services within the agreed Deployment for internal business purposes. Access is administered through roles, permissions, and least-privilege controls configured with Customer.

4. Acceptable use

Customer agrees not to: (a) use the Services to violate law or third-party rights; (b) attempt to bypass access controls, audit logging, or human-approval requirements; (c) reverse engineer the Services except as permitted by law; or (d) use the Services to build a competing product.

Agents are designed to keep humans responsible for critical decisions. Customer must not configure workflows to remove required human approval where policy or law demands it.

5. Customer data

Customer retains all rights to Customer Data. The Services are designed to run inside Customer's controlled perimeter so that confidential information does not need to leave it. Argenst processes Customer Data only as instructed and as described in the Privacy Policy and any data processing addendum.

6. Availability & support

Because Services are typically deployed within Customer infrastructure, availability depends in part on Customer's environment. Support tiers, response targets, and maintenance windows are described in the applicable order form and on our Support page.

7. Fees & payment

Fees are set out in the applicable order form or on our Pricing page. Unless stated otherwise, fees are invoiced in advance and are non-refundable. Amounts are exclusive of taxes.

8. Intellectual property

Argenst and its licensors own all rights in the Services, including models, orchestration logic, and interfaces we provide. No rights are granted except as expressly stated. Customer owns Customer Data and any outputs to the extent they incorporate Customer Data.

9. Warranties & disclaimers

The Services are provided on a professional basis consistent with the agreed configuration. Except as expressly stated in a signed agreement, the Services are provided "as is" and Argenst disclaims all implied warranties to the maximum extent permitted by law. AI outputs may require human review and should not be treated as legal, medical, or financial advice.

10. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential damages. Each party's aggregate liability is limited as set out in the signed master agreement, or where none exists, to the fees paid in the twelve months preceding the claim.

11. Term & termination

These terms apply for as long as Customer uses the Services. Either party may terminate for material breach that remains uncured after written notice. On termination, Customer's access ends and each party returns or deletes the other's confidential information as agreed.

12. Contact

Questions about these terms can be sent to connect@argenstlabs.com or to Argenst Labs, Vancouver, British Columbia, Canada. To start an engagement, request access.